Inn Policies

Enhance

Your Experience

Please familiarize yourself with the following guidelines and policies prior to your stay.

Privacy:

We respect your privacy and will not share any of your personal information with anyone. For more information on our privacy policy click here

Communications:

Jason and Kathy, the Owners+Innkeepers, do live on site but may not always be there/available. Check in times, changes, or any communications prior to your arrival or during your stay are very important to us. Please keep the Main Street Inn’s number handy: 816.272.9750 as the first method of communicating with us. Prior to having a reservation, you can email or call us with questions. Once you have a reservation, feel free to text us on the number provided with our guest communications. Please note, text messages regarding price & availability ARE NOT responded to.

Your Arrival & Departure:

Check-in is between 4:00pm – 6:00pm.

The Inn is closed for cleaning until 4:00pm. You may check in anytime between 4:00-6:00pm. Check-in is quick and easy because we will have taken care of your registration in advance. When you arrive at our home, you will be warmly welcomed, escorted to your room and receive a tour of any open spaces in the inn.

For arrivals before 4:00 pm – Most special accommodations can be made with advance notice and a fee of $50 to ‘make your room a priority’ for the day. The earliest check-in that we can accommodate is 2:00pm. Please add this ‘extra’ when making your reservation. Early check-ins are based on availability and will be confirmed separately. Once confirmed, your early check-in fee is not refundable.

For arrivals after 6:00 pm – Our self check-in option is perfect for those planning on arriving after 6pm! A simple call the day of your arrival gives you all the necessary ‘housekeeping’ information and access instructions for your late arrival. Please notify us if you plan on arriving after 6:00 pm so we can make arrangements for your self check-in.

For Wedding Nights arrivals – Often these events occur during our check-in times and linger into the evening. If you are staying here for your wedding night, we offer the self check-in option but make it a point to call you in the morning between 10-11am to review all the necessary ‘housekeeping’ information and access instructions for your arrival after your reception. When this option is selected, it is confirmed via phone a couple weeks in advance of your arrival.

Note: We regret that we cannot accommodate early luggage drop-offs.

Check-out is by 10:00 am.

To prepare your room for the next guests, check-out is by 10:00am. In most cases, with advanced notice and a $50 fee, a late check-out can be accommodated. Adding this ‘extra’ to your reservation allows you to check-out as late as 12:00pm. Once confirmed, your late check-out fee is not refundable.

We thank you in advance for your cooperation.

Deposits:
Effective July 1, 2017, a deposit equal to 50% of your reservation but no less than one (1) night is due at the time the reservation is made. Please make a reservation only if you are serious about your stay at the Main Street Inn. By submitting your reservation you not only agree to accept and abide by the policies of the Main Street Inn but are also creating a legal binding contract.
Modifying / Canceling Reservations:
Because we are a small, boutique inn with a limited number of rooms, guests are responsible for payment of all nights reserved. We make many preparations, including purchases and scheduling our staff, based on reservations. We recognize that circumstances arise, sometimes out of a guest’s control, requiring the cancellation of a reservation. However, as a small business, cancellations have a significant impact on us and the services we are able to provide to our guests. Therefore, we cannot make exceptions to the cancellation policies and must ask you to take responsibility for your reservation.

Please Note: The Main Street Inn does not take responsibility for changes to your reservation due to inclement weather, unforeseen changes to travel plans, personal sickness or injury, or family emergencies. Additionally, no refunds are provided for late arrivals, early departures, no-shows, or weather-related cancellations.

Your reservation is a binding agreement between you and the Main Street Inn. When you make a reservation, we agree to provide that room(s) to you on the date(s) you reserved. As a result, we decline all subsequent requests for the room reserved and the selected date. We do not overbook our rooms. In turn, you agree to abide by all inn policies and pay for the entire reservation. The terms of cancellation for your reservation are shared with you before you confirm your reservation with a credit card (whether the reservation is made on-line or via phone) and the policies are restated via a confirmation email as long as the guest has provided an accurate email.

All reservations will be accepted and confirmed online. Guests are responsible for checking their email for a confirmation within 24 hours of making a reservation and if no confirmation is received, guests are responsible for contacting the inn. If there is a conflict or question about the reservation confirmation, guests are responsible for contacting the inn within 24 hours or the reservation confirmation will remain as stands.

Regular Leisure Stays

    • From the time the reservation is made up to fifteen (15) days prior to the date of your reservation, cancellations are subject to a 20% fee for all dates canceled. Your deposit will be refunded less the 20% fee. You are welcome to reduce your cancellation fee from 20% down to 10% by rescheduling your stay to a different date(s) of your choice. The reduced cancellation fee will be added and charged to your reservation at the time you reschedule.
    • With notice of fourteen (14) days to two (2) days prior to the date of your reservation, cancellations are subject to a 100% charge of the room rate for all dates canceled. Your deposit is no longer refundable and any remaining balance of your reservation will be charged at the time the cancelation is made. If the room is rebooked with another guest, the 100% cancelation charge will be reduced to a 20% cancellation fee for the date(s) rebooked and the balance will be issued to you in the form of a credit. Cancellation credits must be used within 3 months of the canceled reservation date and for the same length of stay as the original reservation. You are welcome to reduce your cancellation fee from 100% to 50% by rescheduling your stay to a different date(s) of your choice. The reduced cancellation fee will be added and charged to your reservation at the time you reschedule.
    • Within 48 hours of  your reservation, cancellations are subject to a 100% charge of the room rate for all dates canceled. Your deposit is no longer refundable and any remaining balance of your reservation will be charged at the time the cancelation is made. Unfortunately, with this extremely short notice there are no options to reduce your cancellation fee.

Please note that modifying/rescheduling existing reservations are subject to the terms above.

Group, Holiday, Special Events

    • Cancellations of group (two or more rooms), special event, and holiday reservations from the time the reservation is made up to thirty (30) days prior to the date of your reservation are subject to a 50% cancellation fee for all rooms and all dates canceled. Your deposit will be refunded less the 50% cancellation fee. You are welcome to reduce your cancellation fee from 50% down to 25% by rescheduling your stay to a different date(s) of your choice. The reduced cancellation fee will be added and charged to your reservation at the time you reschedule.
    • Cancellations of group (two or more rooms), special event, and holiday reservations with notice of twenty nine (29) to eight (8) days prior to the date of your reservation result in a 100% charge of the room rate for all rooms and all dates canceled. You will be charged for the remaining balance of your reservation at the time of your cancelation. If any of the rooms/dates are rebooked with another guest, the 100% cancellation charge will be reduced to a 50% cancellation fee for the date(s) rebooked and the balance will be issued to you in the form of a credit. Cancellation credits must be used within 3 months of the canceled reservation date and for the same length of stay as the original reservation. You are welcome to reduce your cancellation fee from 100% to 50% by rescheduling your stay to a different date(s) of your choice. The reduced cancellation fee will be added and charged to your reservation at the time you reschedule.
    • Within seven (7) days of  your reservation, cancellations are subject to a 100% charge of the room rate(s) for all dates canceled. Your deposit is no longer refundable and any remaining balance of your reservation will be charged at the time the cancelation is made. Unfortunately, with this extremely short notice there are no options to reduce your cancellation fee.

Please note that modifying/rescheduling your existing group, holiday or special event reservation is subject to the terms above.

Third-Party Website Cancelations

If you made your reservation through a third-party website such as Booking.com, Expedia, HotelTonight, or Airbnb, etc., you are bound to the cancellation policies agreed to when booking on those websites. The cancellation policies on their website may differ from our standard cancellation policies when booking directly with The Main Street Inn Bed & Breakfast. Any reservation made on a third-party website must be held to those website terms and canceled through the third-party website.

Guest Suite Restrictions:
For your safety and the safety of others NO OPEN FLAMES of any kind are allowed. Open flames of any kind (candles, incense) and irons are strictly prohibited from use in rooms.

You are free to enjoy our battery operated flicker flame candles.

Please no fresh flower petals on the floor, beds and/or Jacuzzi tubs. Flower petals stain fine linens, carpet and upholstery.

Our rooms and the Inn are decorated in designer fabrics, delicate collectibles and one of a kind items. Guests will be charged full price for any damage, required cleaning, or replacement that may be necessary.

Rub-A-Dub–Dub: Please do not use your own oils, bubble baths or bath soaps in our Jacuzzi tubs. Doing so can cause damage to the water pump and jets. We have carefully hand selected a delightful assortment of bath salts that are good for you and good for the tubs.

The Inn maintains quiet hours from 11pm – 7am daily. With kind respect for our fellow guests, please plan to conclude your relaxing time in the tub by 11:00pm in order to ensure a restful night for all.

The Inn is a private facility and is for the exclusive use of our overnight guests. This ensures the quiet, relaxing and secure nature of the environment for all of the guests. If a guest would like to have a visitor, it must be prearranged with the staff. Guest rooms are intended for the use of guests only and are not to be used as gathering places.

Parking:
There is plenty of free on-street parking along either 6th Street or Main Street. Click Here to View Area Map. We regret that we cannot be responsible for the security of your vehicle.
Breakfast & Breakfast Guests:
At the Main Street Inn, we serve a full 3-course breakfast! The 1st course is homemade bread and fresh French pressed coffee. This course is delivered to your room at 7:30am. (a light knock at the door alerts you to when it has arrived – no you don’t have to answer the door) The remaining 2 courses (a fruit course and a hot course) are served around our dining room table at 8:30am. Our menu is chef’s choice and is prepared seasonally. Please notify us at the time your reservation is made of any special dietary needs.

We understand that not everyone eats breakfast, or some guests would prefer to sleep in a little longer. Please let us know at check-in if you would prefer not to partake in part or all of our breakfast tradition. If you choose not to eat breakfast, or have an early departure without breakfast, we are sorry, but there is no discount / refund / credit issued for not eating breakfast.

With 48-hour notice, we will gladly put together a “breakfast-to-go-bag” that will be ready for those who need to leave early. Our ‘breakfast-to-go-bag” typically consists of homemade bread or muffins, fruit and/or yogurt & homemade granola, orange juice & to-go cups for coffee.

If you are staying in one of our suites you can add a ‘private breakfast for two’ to your reservation and enjoy your breakfast in your room! Simply add this indulgent extra to your stay when making your reservation.

If, as a guest of the Main Street Inn, you would like to invite a friend or family member to join you for breakfast at the Inn, it can be accommodated in most circumstances. Please prearrange this with us, a breakfast charge of $25 will be added to the guest bill at the time the request is authorized.

Children & Pets:
Although we love children of all ages, given the historical nature of the Main Street Inn, our home is not set up for children (including infants) under the age of 12. Our rooms and the Inn are decorated in designer fabrics, delicate collectibles and one of a kind items. On occasion, we have made exception to this if a family or group is traveling together and has rented the entire inn. If this is the case, please call to (816) 272-9750 to discuss with Jason or Kathy personally.

We are sorry, we love pets but we are unable to offer pet accommodations. Certified service animals (meeting ADA requirements and not including emotional support animals) are allowed. Please notify us in advance if you will be visiting us with your service animal.

Smoking:
The Main Street Inn is a non-smoking home and property. Smoking (including vaping) is not allowed on our balconies, porches, or terraces. Our strict non-smoking policy is enforced for the safety and comfort of all our guests. We (and our insurance company) do not allow smoking, incense or candle burning in any of our guest rooms. Smoking is only allowed on the public sidewalk away from guest terraces, porches and entrances. Should a guest break our non-smoking rule, a surcharge will be assessed to the registered guest. This surcharge ranges from a minimum of $300 up to $500 depending on what is necessary to restore the room/property to its original smoke free condition. If the room must be taken out of availability in order to deodorize and recondition it, we will also charge, in addition to the aforementioned costs, the standard room rental cost for that room for every night it is out of service.
Maximum Occupants Per Room:
Room occupancy is limited to a maximum of two guests per room. Guests reserving one room but arriving with more than two people (regardless of age) will be held to the two person maximum occupancy and will be responsible for the full room rate per the above mentioned policies.
Gift Certificates:
    • We recommend a certificate for a flat dollar amount to be used towards a stay rather than for a particular room, since the room may not be available for the dates the recipient wants.
    • Most certificates are emailed directly when purchased. If requested, the certificate can be mailed to the purchaser or to the recipient directly. Simply respond to the confirmation email to request a mailed certificate. Please include the name and address of the person it is being sent to.
    • Payment in the form of credit card or a personal check is required prior to validation of the certificate for use.
    • Recipients can upgrade the certificate (for example, upgrade to a different room or add a night) and pay for the difference in cost at the time the reservation is made.
    • Recipients should make a reservation using their certificate by contacting us directly to confirm room availability and dates. This helps avoid any unnecessary credit card charges.
    • Because of the change in ownership, Gift Certificates issued prior to January 1, 2013, expire after one year. There are no extensions available for these certificates.
    • Gift Certificates issued after January 1, 2013 remain active for 1 year after the purchase date. (as printed on the certificate) After 12 months of non-use they become dormant and may be reactivated for a fee of $50 and are subject to night restrictions. After a period of 5 years from the purchase date, the gift certificate is no longer valid in any way. Any amount left over on the certificate balance will not be refunded to the user, but will be credited towards a future stay. This credit is NOT transferable to another party and must be used prior to the date printed on the certificate. Reactivated gift certificates are subject to the following night restrictions: They may only be redeemed for Monday – Thursday night stays.
    • Because of the change in ownership, Gift Certificates that were donated by the Main Street Inn for charitable or fund-raising purposes prior to January 1, 2013 will be honored for one year with the following exceptions. They are valid for Sunday – Thursday nights and exclude holidays.
    • Gift Certificates that were donated by the Main Street Inn for charitable or fund-raising purposes after January 1, 2013 will have the terms and conditions written on the gift certificate.
    • Please note that we do not take BedandBreakfast.com gift certificates/gift cards as a form of payment